Refund Policy
Our policy on subscription refunds, trial periods, and dispute resolution
1. Overview
Clarvio is a subscription-based digital analytics service that delivers data, reports, and AI-generated insights immediately upon activation. Because the service is non-tangible and consumed in real time, refunds are handled under the specific terms outlined below. By subscribing to Clarvio, you acknowledge and accept this Refund Policy.
2. Subscription Refunds
You may request a full refund within seven (7) days of your initial paid subscription, provided that you have not consumed more than a reasonable evaluation of the service (defined as fewer than 50 lookups or analytics runs). Refund eligibility is determined in good faith at our discretion. After this 7-day window, paid subscription fees are non-refundable for the current billing cycle.
3. Recurring Renewals
All subscriptions automatically renew at the end of each billing cycle (monthly, quarterly, or yearly) unless cancelled in advance. Cancellation stops future renewals but does not retroactively refund the current cycle. To avoid charges, please cancel before your renewal date through your account settings or by contacting support@clarvio.app.
4. Annual Plans
For annual plans, the 7-day refund window applies from the date of the initial annual purchase. Refunds for annual plans after this window may be considered on a pro-rata basis at our sole discretion, calculated from the date of refund request through the remaining unused months. Discounts applied to annual plans will be reversed and deducted from any pro-rata refund issued.
5. One-Time Purchases & Add-Ons
One-time purchases, credit packs, and add-on features are non-refundable once delivered or activated, as these are consumed digital goods. If a one-time product fails to deliver due to a technical fault on our side that we cannot resolve within a reasonable period, a refund will be issued.
6. Service Unavailability
In the event of an extended service outage that materially prevents you from using Clarvio for more than seventy-two (72) consecutive hours, you may request a service credit or a pro-rata refund for the affected period. Brief or routine maintenance windows are not eligible for refund.
7. What is Not Eligible for a Refund
The following situations are not eligible for refunds: (a) change of mind after the 7-day window; (b) failure to use the service during the paid period; (c) accounts you wished to analyze becoming private or being deleted by Instagram after subscription start; (d) changes in Instagram's public data surfaces that affect feature availability; (e) violations of our Terms of Service that result in account suspension; (f) refund requests submitted without prior contact with support.
8. How to Request a Refund
To request a refund, please email support@clarvio.app with the following information: (1) the email address associated with your account; (2) the date of purchase and order/transaction ID; (3) the reason for the refund request. We aim to respond to all refund requests within three (3) business days. Approved refunds are typically processed within five to ten (5–10) business days, depending on your payment provider and bank.
9. Chargebacks and Disputes
Before initiating a chargeback or payment dispute through your bank or card issuer, we ask that you first contact support@clarvio.app so we can attempt to resolve the issue directly. Unauthorized chargebacks may result in immediate account suspension and may be contested with supporting evidence of service delivery.
10. Payment Processor
Payments are processed through our authorized payment partner, who acts as the Merchant of Record for your transaction. Refunds are issued through the same payment processor and returned to the original payment method. We do not store full payment card details.
11. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page along with a revised "Last Updated" date. Material changes will take effect for purchases made after the update date; existing subscriptions will continue to be governed by the policy in effect at the time of their most recent renewal.
12. Contact
For any refund inquiries or questions about this policy, please email support@clarvio.app. We aim to respond to all inquiries within three (3) business days.
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